Our Refund Policy
We stand behind every photo. If you are not completely satisfied, we will make it right.
14-Day Money-Back Guarantee
Not satisfied with your AI-generated photos? Request a full refund within 14 days of your purchase. No questions asked, no hoops to jump through.
How to Request a Refund
Simply email us at support@tailorpic.com with your order number and the reason for your request. Our team will take care of the rest.
Processing Time
Refunds are processed within 5-7 business days after approval. You will receive an email confirmation once the refund has been issued to your original payment method.
Coverage & Exceptions
What is covered:
All photo packages purchased through TailorPic.
Exceptions:
Photos that have already been downloaded and used commercially are not eligible for a refund.
Frequently Asked Questions
Common questions about our refund process.
What if I am only partially satisfied with my photos?
If some photos did not meet your expectations, contact us and we will work with you to regenerate them at no extra cost. If you are still not satisfied, you can request a full refund within the 14-day window.
Can I get a refund after 14 days?
Refund requests made after 14 days are reviewed on a case-by-case basis. We aim to be fair in every situation, so please reach out and we will do our best to help.
How will I receive my refund?
Refunds are issued to the original payment method used at checkout. Credit card refunds typically appear within 5-7 business days, though your bank may take additional time to process.
Do I need to delete my photos to get a refund?
No, you do not need to delete your photos to request a refund. However, our refund policy does not cover photos that have already been downloaded and used commercially.